Please read the policies carefully as they are the Terms of Sale that govern your purchases at Gulabo.
1. Unworn/unwashed garments can be exchanged in return for the same garment in a different size within 3 days of your purchase with their original receipt & tag attached. For web orders, the package must be returned to the courier within 3 days of receipt.
2. Garments may be exchanged in return for a different design or size, if the replacement size/design combination is still available. Gulabo will offer exchanges for other products if the requested exchange item is not in-stock and cannot be made-to-order.
3. If something is faulty with your merchandise, you can get it exchanged within 3 days of your purchase with its original receipt & tag. For web orders, the package must be returned to the courier within 3 days of receipt.
4. At this time, return shipping charges must be borne by the customer. We may offer free returns in the near future.
5. Unused/unworn products purchased through Gulabo’s website may be presented at Gulabo’s retail outlets for exchange. (with all tags attached) (Stock permitting)
6. We do not offer any refunds on purchased items.
7. Our Made-to-Order collection cannot be exchanged or refunded. The products are custom-made and have no resale value.
Merchandise purchased from sale or discount category cannot be exchanged or refunded.
The company reserves the right to assess whether a garment has been used or not. All decisions regarding the above will conditional to the management’s decision.